Here he tells me that he has taken up the case, but I must expect (the laws of France) that a period of 3 months can be expected before Neuf will be obliged to reply and/or take action. OK - I posted the problem onto various Internet Forums/Groups, and I have received around 125 replies!! The problem seems to be rather large!
I hope, by posting this onto my personal Blog, to possibly activate others, particularly in France (although it would interest me to know of similar problems from other necks of the wood). LET ME KNOW at email@example.com if you have or are having problems of a similar nature, doesn't matter what country or what operator.
It may seem like a "little" revolution, but when International Companies treat the clients like idiots and muck, whilst still booking their fees, I think the time has come to try and do something about it - don't you?