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Thursday, September 22, 2016

Easy life......?

No - not easy, not even for a Marquis!

( traduction to English by Google traductions - sorry!)

Subject: Can not connect SFR Box
SFR Customer Service box and fiber
TSA 73917

(By registered mail) circa September 28, 2016.

Your customer reference: 1-NR0DHL

Hello Mr / Ms,

After my adventures that day I decided that I want to withdraw the offer I received recement to switch to another box, the Box 'Plus'.
My reasons are very simple, I can not install - instructions are not clear - I am not French, yet I believe speak your language not bad, but your advisers (after a few hours on the phone) speak too fast with bad reception, and can not help me.
The promises made to remember someone able to speak English were not obliged person reminded me.
Of course, if you can direct me to the expert to come to my house with the cables etc required even pay, I will be happy to accept your offer, if not, I prefer to withdraw the offer without having validated and go 2 (!!) Cases / Boxes I received and stay with the Box I had that time and walking.

The problems are easy to arrange my apartment -without the turn of the Box - it is not possible to install the box to the wall phone jack and TV decoder at the same time using only the supplied cables, as you specified.
The supplied cables are too short, it is also unclear what cable goes into which socket of the box!

I had to re-install the old box / Box and it works without problems for now.

Seems there I need a cable about 4/5 meters for TV decoder - the one delivered is barely 1 meter, and of course the assistance of a specialist, as I said -even pay.
I hope you understand my situation and you can answer me as soon as possible

Thank you!

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